Privacy policy
Last Updated: June 2026
At Stitchd ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, place an order, create a personalised product, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. WHO WE ARE
Stitchd is an online personalised accessories and gifting business operated by a company registered in the United Arab Emirates.
For any privacy-related enquiries, please contact:
Email: howdy@stitchdit.com
2. INFORMATION WE COLLECT
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment information
- Order history
Personalisation Information
Where you customise a product, we may collect:
- Names, initials, dates, phrases, monograms, or other text provided by you
- Design selections
- Patch selections
- Product customisation preferences
- Preview images generated through our customisation tools
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Create personalised products
- Provide customer support
- Process payments
- Arrange delivery
- Communicate regarding your order
- Improve our website and services
- Prevent fraud and security risks
- Comply with legal obligations
- Send marketing communications where you have consented to receive them
4. PERSONALISED PRODUCTS
Where you submit personalisation details for a product, you acknowledge that:
- You are responsible for ensuring the information submitted is accurate.
- We may retain personalisation details as part of your order record.
- We may use personalisation information for production, quality control, customer service, and order fulfilment purposes.
We do not review every customisation submission and reserve the right to refuse any order containing offensive, unlawful, defamatory, discriminatory, or otherwise inappropriate content.
5. PAYMENT PROCESSING
We do not store or have access to your full payment card information.
Payments are processed securely through trusted third-party payment providers and gateways. These providers process your payment information in accordance with their own privacy policies and security standards.
6. COOKIES
Our website uses cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Deliver relevant advertising
You may disable cookies through your browser settings, although some website features may not function properly.
7. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you:
- Product updates
- New launches
- Promotions
- Special offers
- Brand news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at howdy@stitchdit.com.
8. SHARING YOUR INFORMATION
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Shipping and logistics providers
- Technology and website service providers
- Marketing and analytics providers
- Professional advisers and regulatory authorities where required by law
We do not sell your personal information.
9. INTERNATIONAL DATA TRANSFERS
As an international business, your information may be processed or stored in countries outside your country of residence.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we will securely delete or anonymise it where reasonably practicable.
11. YOUR RIGHTS
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at:
12. SECURITY
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, misuse, loss, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
13. CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information directly from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page with the revised "Last Updated" date.
16. CONTACT US
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:
Stitchd Customer Care
Email: howdy@stitchdit.com
This website is operated by a company incorporated in Dubai, United Arab Emirates, and personal information is processed in accordance with applicable laws and regulations governing our operations.