Shipping policy

 

SHIPPING & DELIVERY

We aim to dispatch all orders as quickly as possible once your order has been confirmed.

As all Stitchd products are made to order and personalised specifically for you, please allow 2–5 working days for your order to be embroidered and prepared for dispatch.

Once dispatched, estimated delivery times are:

UAE: 1–5 working days

Europe: 3–7 working days

Rest of World: 5–10 working days

Please note that delivery times are estimates and may vary during busy periods.

PERSONALISATION

All Stitchd products are personalised to order. The visualisation shown in our online customisation tool is intended to provide an accurate representation of the finished product and is generally reflective of what you will receive. However, slight variations in embroidery placement, thread tension, scale and colour appearance may occur. These variations are part of the handmade nature of the product and are not considered defects.

Prior to adding a personalised product to your basket, you will be required to acknowledge and accept that your item is being made specifically to your chosen design and personalisation requirements.

By proceeding with your order, you confirm that you have reviewed and approved the personalisation preview and understand that personalised items are not eligible for return, exchange or refund except in the case of a manufacturing defect or error on our part.

CUSTOMS & DUTIES

International orders may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

CANCELLATIONS

As personalised items are made specifically for you, orders cannot be cancelled, amended or refunded once production has begun.

If you need to make a change to your order, please contact us as soon as possible after placing your order and we will do our best to accommodate your request.

EVENTS OUTSIDE OF OUR CONTROL

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, customs processing, severe weather, industrial action or other unforeseen events.

If you have any questions regarding your order, please contact us at howdy@stitchdit.com.